seltzer says internet providers will now be copyright cops

seltzer says internet providers will now be copyright cops

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Enterprise Overview of ISP Services

ISP-Services.com is usually a regional Online Supplier (ISP), supplying a selection of
various forms of world wide web connections, networking and consulting solutions.
ISP-Services.com pointed out that client tracking, easy account creation and
trouble tracking was important to accomplishment within their market.

Challenges

ISP-Services.com was drowning in paperwork and inefficient processes. They
required to automate their help and solutions operation and to set up a
one-step user creation approach to remove the paperwork involved with each and every
buyer acquisition.

Paper Trail

Creating a new user account required a number of actions by multiple staff.
Whoever took the phone call in the new buyer had to finish a
paper contract and fax it towards the technical assistance department, which in turn
was required to contact the buyer and fax the agreement over to the billing department.

Organization

ISP-Services.com couldn’t easily access a list of accounts. Obtaining data in separate
places created life pretty hard to the staff every time a consumer situation necessary
the involvement of several technicians.

Redundant Function

When a new customer joined the network, ISP-Services.com were required to take numerous
redundant methods before the user was in a position to start service. The info
in the hand-written contract had to be entered in up to 5 distinct
systems ahead of an individual was able to connect.

Automating ISP Services achieves 100%
ROI in less than a month

“New accounts applied to consider hours (and sometimes days) to set up; now
we work with a single web-based form and they may be prepared in a single or two
minutes. It has greatly elevated productivity in our technical support
division and allowed us to focus on meeting our customers’ real
needs. Consumer satisfaction with this technical and support departments
has more than doubled considering that putting Help Wizard into production.”

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